Well, the new dishwasher. You know I said that I felt it would be better to go to John Lewis than a random company on the internet, in case anything went wrong? I sort of didn’t imagine it would be at the depot before the dishwasher even arrived here.
But let’s go back a bit earlier. As you know, and most unusually for me, I’d done a bit of looking up on the internet. So I’d picked what I was likely to want before I arrived at the shop. In fact, there was little to choose between two machines, but both were on display so I peered inside them. I slightly preferred the interior arrangement of one and it was £10 more than the other and, with slight variations, they were much the same otherwise, so that was the one I picked. An assistant came and asked me if I wanted help – well, she asked Wink in fact as she was nearer – at just the time I was ready to order, so all was fine. I don’t know if she had been seconded from another department – the white good department was quite busy – but she didn’t seem awfully au fait with the goods, but that didn’t matter. However, I had to ask about the included saucepans and then she scurried off to find out and then, after she’d given me all the paperwork, I asked about the 5 year guarantee. She assured me she’d given me the form. “This one says I have to pay £80, but it’s included,” I explained. She bobbed off to have another look, came back and agreed with me and found me another form. I thought she might have known that, as three of the four makes on display had that offer (JL’s own brand didn’t). I quietly checked everything else was correct, and it was. We agreed a delivery slot and off Wink and I went for a bowlful (each) of Nourishing Soup.
So, Friday came and the Sage agreed to stay home to await delivery of dishwasher, but in fact I was home by the time it arrived. The Sage received it and asked if our paperwork was needed. No, the driver had everything needed except the Sage’s moniker.
Later, the Sage and Ro unpacked the dishwasher and left it in the hall while they went to disconnect the old one. I went to look at it. It was stainless steel when I’d expected white. I looked inside. It was the wrong model. I went and checked the packaging. It was still the wrong model.
“Hold you hard, bor” said I to the Sage and explained the situation.
This morning, I phoned the shop and the nice woman at the other end of the line was most apologetic. She said that they must have loaded on the wrong one at the depot. However, the Monday or Tuesday delivery slots I could have had are now full. A replacement will be delivered on Friday. I said how fortunate it was that we had opted to dispose of the present machine ourselves, so that I’ll be able to use it for the next week. She apologised again. I was very nice about it under the circumstances. I did mention that it wasn’t all that convenient and arranged that the driver would telephone the Sage with half an hour’s notice, so that he doesn’t have to hang around all morning.
Just as well that it happened to be a steel finish as otherwise I probably wouldn’t have noticed until after it was plumbed in.
The saucepans are splendid, however. Stainless steel with really thick bottoms and a good heavy non-stick frying pan.